CUSTOMER SERVICE

   * Geraint Parry is the Club's customer service contact and is available to the public during normal office hours.

   * The Club responds to any contact from a customer within a maximum of 30 days.

   * The Club will respond by letter, email or telephone to any contact from a customer.

   * The Club does not discriminate against, or in any way treat less favourably, any person on grounds of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.

This includes:

   * The advertisement of jobs 
   * The selection of candidates for employment or promotion 
   * Pay and employment terms 
   * Internal training 
   * Football development activities
   * The Club will not tolerate sexual or racially based harassment or other discriminatory behaviour, whether physical or verbal, and will work to ensure that such behaviour is met with appropriate disciplinary action in whatever context it occurs.

   * The Club consults supporters on a regular basis through forums, etc.

   * The Club publicises its position on major Club policy issues via the official programme and website.

   * The Club has and continues to develop ways to consult with shareholders, sponsors, local authorities and other interested parties.

   * The Club gives the earliest possible notice of any changes to its ticketing policy and the reasons for those changes.

   * The Club undertakes research on the design and number of new strips.

   * The Club continues to strive for wider access to matches by offering a broad range of ticket prices.

   * The Club operates a scheme to enable supporters to pay for season tickets by instalment at a reasonable rate of interest.

   * At least 5% of tickets to each home game will be made available to non-season ticket holders.

   * Concessionary prices are available to junior supporters (under 16), young adults (16-21), senior citizens (over 65) and disabled.

   * The Club provides an area for disabled spectators. Mr. Tony Millington, (telephone number 01978 351332), can be contacted for details of our disabled facilities and ticket allocation.

   * When a game is "all ticket" for away fans, the Club's supporters are allocated tickets firstly to season ticket holders and then on a first-come, first-served basis. The home club determines the cost of these tickets.

   * Tickets for Cup competitions are priced as per normal league prices (unless Premiership opposition) and are allocated to season ticket holders primarily and then on a first-come, first-served basis.

Refunds

   * The Club does not offer refunds unless special circumstances apply.

   * If a match is postponed before kick-off, ticket holders are entitled to free admission to the re-arranged game, on production of a voucher, which will be distributed at the game. If a match is abandoned after kick-off, spectators are entitled to half price admission to the re-arranged match, on production of a voucher.

   * The Club abides by Football League Regulations governing the allocation of tickets to visiting clubs.

   * The Club does not charge admission prices to supporters of a visiting club, which are higher than those charged to our own supporters for comparable accommodation. Our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting club.

   * The Club endeavours to ensure that all replica strip designs shall have a minimum lifespan of two seasons.

   * The Club carries out its obligations under Football League Regulations to prevent price fixing in relation to the sale of replica strip.

   * The Club offered refunds on merchandise in cases where the goods are found to be faulty and on production of receipt.

   * The Club's mascot, Wrex the Dragon, plays an important role in taking the Club into the community.

   *The Club offers coaching and reduced price tickets to everyone involved in the Community Schemes, including women and girls.

WREXHAM FC - June 1, 2007

In the summer of 2005, the Club gave three undertakings to The Football League, which we hoped to achieve during the 2005/06 season. They were as follows:

1. To make the club more Community based and involve supporters at many levels.

Through the actions and efforts of all our supporters' groups, we have a healthy involvement of fans in most aspects of club activity. From running the shop and assisting with commercial ventures, through to the matchday programme and website.

2. To do all we can to make sure that League Football not only survives in North Wales but thrives once again.

This looks like being achieved following meetings of both creditors and shareholders who voted in favour of a CVA put forward by the Club's Administrators. After a long and weary battle through the courts, it would appear that the future of professional football in Wrexham is on the verge of being secured.

3. To finally be in apposition to better serve our disabled supporters and those of visiting clubs.

The Club has had a Disability Audit conducted on its behalf and while we appreciate that several olders areas of the stadium fall short of modern requirements, we have been able to implement limited improvements to aid disabled supporters.

Obviously the uncertainty over the Club's future and the financial constraints we are operating under have restricted our actions, it is hoped that the with new ownership and the proposed development of at least one side of the ground, the club will significantly improve the facilities available to all disabled fans.